#545 Why Your Last Apology Did Not Work

SEGMENT 1: Last month, the New York Times posted an interested article that there is a new trend of people not apologizing for any mistake or wrongdoing. This trend has been popularized by Donald Trump who distracts and deflects from any mistakes being made. But can this work in business? Or do we still need to find the right way to apologize when things go wrong? Communication expert Stacey Hanke is here to help us sort things out.

SEGMENT 2: The finances for a lot of small businesses are a

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SEGMENT 3: There is a popular belief that cold calling is dead, but my next guest believes nothing could be further from the truth. David Walter become one of the top calling reps for MBNA American Bank while attending college where he set 15 B2B appointment a day for six months straight!

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