(Editor’s note: This is the second in a multi-part summer series of stories taking a closer look at how a group of diverse LGBTQ entrepreneurs survived and thrived during the pandemic. The series is sponsored by the National LGBT Chamber of Commerce.)
Spaulding Decon’s 4.2 million followers probably tune into the company’s popular crime scene cleaning TikTok to watch technicians scrub away blood or dismantle drug labs, but sometimes Founder and CEO Laura Spaulding slips in a little more.
“Today we’re going to be talking about the affordable housing crisis,” Spaulding, a former Kansas City police officer, tells viewers in an April teaser; later a young woman shares how difficult it has been surviving outside the benefits threshold.
Spaulding founded her multimillion-dollar business specializing in biohazard clean up in 2005, and in 2016 it became the first nationally franchised decontamination service.
However, the onset of the global pandemic threatened to derail the success of this lesbian entrepreneur.
When states were going into lockdowns in 2020, in a desperate effort to slow the pandemic’s death toll and contain the spread of the disease, many businesses struggled. According to Commerce Department data, real GDP across industry sectors fell sharply in the second quarter of 2020 as the world plunged into an economic recession.
Spaulding said surviving the crisis meant being able to navigate quickly in a new environment. Her business survived, in part, by reaching out via social media to the millions who unexpectedly found themselves locked down.
“We actually grew our business during the pandemic,” Spaulding told the Blade. “Other brands possibly didn’t do that because they were in crisis mode. But we showed viewers an insight into what disinfecting for COVID looks like. We gained a ton of followers because of that.”
In 2021, Spaulding Decon made the Inc. Magazine list of the 5,000 fastest growing private companies, an honor that gave Under Armor, Patagonia and Microsoft their first national recognition.
Inc. noted the “unprecedented challenges” this group of honorees faced in 2020, to not only survive but thrive with an average median three-year growth rate of 543 percent and combined median revenue nearing $11 million.
This was an achievement Spaulding said she never dreamed was possible. When she started her company, she did so with little outside investment and sheer determination.
“I’m just a regular person trying to build a business,” Spaulding said about her challenges. “[Being a lesbian business owner] hasn’t hindered me or benefitted me either. I’ve never gotten a contract because of it. But it will only hinder you if you let it.”
And she said the struggle for labor is real. Turnover among technicians is high.
Working long hours in protective equipment can be physically demanding, and cleaning up after violent deaths can take an emotional toll, but Spaulding enjoys working alongside those who tough it out with her.
“The people that I work with are amazing,” she said. “Since COVID, we’re operating with fewer staff members than we’ve ever had, but I enjoy being with them, side-by-side. We’re mission based.”
‘You can change people’s lives’
Today, Spaulding lives with her partner of four years and co-parents a 4-year-old, a 3-year-old, and a rescue dog named Sammy, a retriever mix. But back in 2005, she was a police officer facing a distraught homicide victim’s mom who wanted to know when they were returning to clean up the crime scene.
Spaulding told the Story Exchange in February she felt bad for the mother who had just been through so much, but the only answer she had for her was “We don’t do that.”
So, Spaulding left police work and went into the crime scene cleaning business. The work has been challenging, but years later she has no regrets.
“You can change people’s lives by returning things to pre-incident condition,” she told the Blade. “Especially the suicide clean ups because they don’t have to see it. You can’t get rid of the memory of [seeing the person like that], but we can put that room back together.”
Even before the pandemic created a captive audience, there was interest from the media in Spaulding Decon’s work due to the inherent drama involved.
“We were getting approached with reality show producers. But they could never get it sold because they thought it would be too graphic,” Spaulding explained.
“So, I was like let’s do it ourselves and post it to YouTube, and that’s how the social media series was born.”
Currently, Spaulding Decon’s Crime Scene Cleaning YouTube channel has more than 800,000 subscribers, and while much of the content can be graphic, some can be off-beat and unexpected, such as the 1980s E.T. Atari game unearthed during a hoarding clean up.
As the pandemic moves into its long-term and less acute stage, Spaulding Decon’s social media presence and popularity continue to hold strong. Its Crime Scene Cleaning series now has a spin-off focusing on in-depth interviews with people dealing with a variety of subjects.
“We get DMs [direct messages] on our social channels about how do I clean this particular thing?” Spaulding explained. “And we’ll do videos on that to make sure people are educated.”
This desire to educate pushed Spaulding to grow her franchise in a new direction.
“We have a spin off called ‘Talking Decon,’” she said. “Where we do more investigative-type interviews. The last one was with a victim of human trafficking.”
This new series provides a chance for the former cop to engage the community in a meaningful way.
“We take an educational approach to social media. So we have a cult-like following,” Spaulding said. “And we stay in communication with followers and fans.”
NGLCC: It’s a ‘community thing’
Spaulding has worked hard to make her business a success and she credits her staff and technicians for working just as hard in their “labor of love.”
However, her biggest tip for new entrepreneurs and LGBTQ business owners is to find a mentor to learn from early on.
“You will get to where you need to be faster than by learning from your mistakes,” she added.
Spaulding also pointed out the support she found as a member of the National LGBT Chamber of Commerce (NGLCC). She found it nice to be able to bounce ideas off “our own people” in a safe and comfortable environment.
“It was more of a community thing,” she said. “And it’s important for all minorities to stay at the top of your game – it’s not an even playing field. It’s constant education. It’s constantly finding things that you can do better to overcome the competition.”
Economics professor M.V. Lee Badgett, a distinguished scholar at UCLA’s Williams Institute, has researched the benefits of LGBTQ equality on the economy. Her books have debunked the myth of gay affluence and instead highlight the economic challenges LGBTQ people face due to discrimination.
“The bottom line,” Badgett told the Blade. “Is that for an economy to perform as well as it could, it needs everyone to contribute as much as they have to offer.”
Justin Nelson, the NGLCC co-founder and president, also explained that resilience and community are important.
“Our community is sustained by our resilience and commitment to helping one another through the good times and the challenging ones,” Nelson said. “It has never been easier to go online or check with your local affiliate LGBT Chamber of Commerce to make sure you support the brands that have our community’s back.”
And Spaulding is committed to continuing to grow her company. An avid reader, she just finished Dan Sullivan’s “Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork” and enjoyed its insights.
“You can’t do everything alone,” she said. “I came up thinking I had to do everything and pay for everything myself, but sometimes you need to find the ‘who’ – that person who can help you do something, instead of just figuring out how to do it yourself.”
Her new goal is to grow her business from 56 locations to 100.
“I think it’s challenging,” she said. “But doable.”
