American Express is well-known for its rewards, credit cards, and banking products. The company has been around since 1850, but you may notice there are no physical brick and mortar locations. This is because all accounts are opened and operated online, meaning there are tons of work from home job opportunities.
If you’re looking for a remote job that welcomes teamwork, encourages growth, and provides a great schedule with benefits, consider joining #TeamAMEX (as the company likes to call it!).
Learn more about American Express work from home jobs in this review.
American Express Work From Home Jobs Overview
American Express is an equal-opportunity employer that provides many work from home job opportunities across several departments, such as customer service, finance, marketing, and operations.
As part of the American Express team, you’ll have the chance to work as a virtual assistant in certain roles, providing crucial support and assistance to customers worldwide. This opportunity will allow you to build valuable skills and expertise in the rapidly growing field of virtual customer service.
No matter what role you choose, by joining their team, you can enjoy the freedom and comfort of working from the comfort of your own home while still being connected to a diverse and supportive work environment.
American Express offers an inclusive, forward-thinking environment for employees. It was named a Great Place to Work by Fortune’s 100 Best Workplaces For Millennials.
The company does more than just train employees to provide the world’s best customer experience. Their mission also reflects the company’s values to grow new leaders while offering customers this top-notch service.
To achieve this, employees receive innovative learning experiences to help them build new skills, reach career goals, and more.
For many remote jobs, you can choose from various flexible shifts that meet your preference, whether evenings, weekends, or core hours during the work week.
American Express also provides competitive benefits, so you’ll get medical insurance, paid time off, and more.
Interested in remote finance positions? Make sure to check out this post on the best remote banking jobs!
American Express Work From Home Occupations and Qualifications
So, what are some of the work from home jobs that American Express offers, and how can you apply? Here’s an overview of some of the remote jobs you can expect from this company.
Customer Service Positions
If you have excellent communication and problem-solving skills, American Express hires remote customer care professionals to take a steady stream of customer calls, answer questions, and resolve customer queries.
Virtual customer care professionals put the company’s powerful backing promise into action by answering incoming calls from AMEX members to address customer inquiries and provide solutions and recommendations to better serve them.
American Express provides training for call procedures, compliance, proper handling of sensitive card member information, and more.
Remote customer service representatives will continuously improve their key selling skills and understanding of customers’ needs in order to build rapport and better serve them while promoting customer loyalty.
Flexible shifts are available during the hours of operation for this position: Monday through Sunday, 7 am to 1 am ET. Also, American Express will cover the monthly connection costs for your phone line and internet.
Requirements/What You’ll Need:
- 4-year degree or 4+ years of relevant experience
- Customer service experience (2 years+) with exceptional listening and written and verbal communication skills that will allow you to work with a wide variety of personalities and communication styles
- Experience with home-based virtual customer service
- Previous experience in a consultative sales environment
- To be self-motivated and able to multitask in a remote work environment
- Basic computer skills
- Ability to work night and weekend shifts
- Technical requirements: Secure home office free from distractions, reliable internet with speeds up to 25 Mbps download x 5 Mbps upload speeds, dedicated phone line, and a noise-canceling phone headset
Remote Travel and Lifestyle Consultant
If you love to travel and use rewards cards for perks, you’d probably enjoy working remotely as a travel and lifestyle consultant for American Express. Consultants help Premium Card Members make the most of their card benefits by using them to plan and book unforgettable trips and experiences.
Consider yourself a brand ambassador who is an expert on the exclusive programs and premium perks AMEX offers. You’ll help book domestic flights, hotels, rental cars, and more to help members save and build brand loyalty long-term.
Requirements/What You’ll Need:
- Sales experience and consultative skills
- Strong time management and multitasking skills
- A good knowledge of travel and world geography
- May require working nights and weekends as the card member services department is open 24/7
Software Developer/Big Data Engineer (Beginner)
If you’re new to coding and developing software, this could be an ideal remote position for you. AMEX hires entry-level software developers to help build next-generation apps and use the AI capabilities of its application management platform to protect customers from fraud and improve their overall experience.
- This position contributes to designing, developing, troubleshooting, debugging, and evaluating software systems to meet customers’ needs.
Requirements/What You’ll Need:
- Bachelor’s degree or higher in Computer Science or a related discipline
- Beginner-level ability in software development, such as coding assignments
- Hands-on experience with application design, software development, and testing
- Programming knowledge of Python and shell scripts is a plus.
Information Security Analyst
Online security is important to American Express and its customers. In this role, you’d be responsible for working with the rest of the tech team to bring forward ground-breaking and diverse ideas that help run the digital systems, services, and products the company creates.
This position involves working with security controls, understanding compliance and information security risk management, and more.
Sometimes, this position is hybrid, meaning you can work from home a few days per week, but you must live near the local AMEX office and be able to come to work as needed.
Requirements/What You’ll Need:
- Minimum 5 years of hands-on experience in deployment and operation of large-scale implementation of CyberArk Privileged Access Security (CorePAS) solution
- Hands-on experience in handling service operations, incident, and problem management in large-scale and geographically disparate environments
- Knowledge in deployment and operation of Application Identity Manager (AIM) solutions, including Conjur (preferred)
American Express Work From Home Benefits
Working remotely with this company comes with the same excellent benefits and advancement opportunities that American Express is known for, ensuring you have a promising career ahead of you.
How much you earn depends on the position you have with American Express. According to a job posting on the company’s site, a customer service agent can earn $20-$33 per hour plus bonuses and benefits.
Other jobs that require more experience or technical expertise pay more. For example, the Information Security Analyst and Software Developer positions each pay a salary of $85,000 to $150,000 annually, plus bonuses and benefits.
A full-time position at American Express offers a long list of benefits, including:
- Health, life, dental, and vision insurance
- Long-term disability insurance
- Prepaid legal assistance
- Severance pay
- Supplemental unemployment
- 6% Company Match toward retirement programs
- Free financial coaching and financial well-being support
American Express Reviews
Employees tend to give a positive overall rating when asked what it’s like to work for American Express. On Indeed, employees gave the credit card company 4.1 stars out of 5. On Glassdoor, employees rated American Express 4.2 out of 5 stars (with 16,000+ reviews!).
Overall, positive reviewers say their job pays well, and they like the benefits, including lots of vacation time. Another perk that employees like is the possibility of moving into new roles and advancing their careers within the company.
Here’s what one employee had to say about working for American Express:
“American Express has been a pleasure to work for. Their benefits and work culture has been great, and I have no complaints to levy other than not being able to take personal time during training. This is standard at all the companies I’ve worked for and is understandable.”
Some employees say they were working more hours than they preferred, which affected their work-life balance, while others felt pressure to meet the monthly metrics for incentives.
Overall, workers say it is a fast-paced environment, but AMEX provides lots of training and support to help people become successful.
Pros and Cons
If you’re evaluating a potential job opportunity with American Express, here’s a quick breakdown of some of the advantages and drawbacks that employees report:
Pros:
- Variety of career opportunities and ability for career advancement
- Competitive pay and benefits
- Flexible hours
- Work from home
- Extended training
- Supportive leadership
- Company culture promotes diversity
Cons:
- Benefits may not be available for part-time employees
- May not receive bonuses or incentives if you aren’t one of the top performers
- May require you to provide your own computer equipment
How to Find American Express Work from Home Jobs
You can view job listings in several different ways – use any of these sites to help you find and land your remote work position with American Express:
Does American Express Offer Positions that Don’t Require Experience?
While some positions at American Express may require prior experience, they also offer entry-level remote job opportunities. It’s essential to thoroughly read each position’s job requirements and qualifications to determine if you’re a good fit.
Final Thoughts on American Express Work From Home Jobs
So, is an AmEx career right for you? It certainly can be! There are a wide variety of positions available, many of which are fully remote. With a very solid 4.2 rating on Glassdoor, employees appear to enjoy the diversity, culture, values, and work-life balance the company has to offer.
Interested in applying? Take a look at the careers page for the latest job postings and opportunities!
Originally published on December 5, 2022. Content updated January 2024.
